Contact information
🗒 Primary Support Channel
For the fastest response regarding order issues, exchanges, or tracking details, use their dedicated chat support:
- WhatsApp Business: +91 8075308357
- Operating Hours: Typically Monday to Saturday, from 08:00 AM to 09:00 PM (IST).
💡 Social Media Support
You can reach out for catalog inquiries, stock updates, or escalation if chat responses are delayed:
- Instagram Handle: @officialas.amana
- Direct Messaging: Feel free to send a DM with your Order ID for quick reference.
🔒 Operational Websites
Always ensure you are shopping on their official, secure web domains to avoid duplicate or fraudulent pages:
- Primary Store: officialasamana.com
- Alternate Domain: asamana.in
🤝 What to Include When Contacting
To help their support executives resolve your issue immediately without back-and-forth messaging, please include:
- Your Full Name and registered Phone Number.
- The Order ID / Bill Number received via SMS or email.
- The Mandatory Unboxing Video (if you are reaching out about a damaged, defective, or incorrect clothing item).
🛡 Response Timelines
- WhatsApp Queries: They generally respond within 12 to 24 hours on working days.
- Instagram DMs: Responses may take slightly longer due to high message volumes; WhatsApp remains the prioritized channel for order resolutions.