Refund policy

✅ Eligibility for Return / Exchange

Damaged or Wrong Items Only: You can only request a replacement if the product arrives physically defective, torn, or if you received the incorrect size/design.
Unused Condition: The clothing must be completely unworn, unwashed, unaltered, and have all original tags intact.
Time Constraint: The issue must be reported within 24 to 48 hours of the delivery timestamp.

❌ Non-Returnable Items

Change of Mind: Items cannot be returned if you simply dislike the color, material, or fabric feel.
Minor Fit Preferences: Standard sizing mismatches where the item matches your ordered size are typically non-returnable.
Sale/Discounted Items: Products purchased during special promotional sales, clearance events, or flash deals are final sale and non-returnable.

📦 Cancellation Policy

Pre-Shipping Only: Orders can usually only be cancelled within a short window (typically 2 to 12 hours) after placement or before the product is handed over to the courier partner.
No Cancellation Post-Dispatch: Once a shipping tracking ID is generated and the item leaves their facility, the order cannot be cancelled or recalled.
Refund Mode: Approved cancellations for prepaid orders are typically converted into store credit or gift vouchers rather than an instant cash refund.

⚠️ Important Notes

The Unboxing Video is Mandatory: You must record a single, continuous, unedited video of the parcel being opened. The video must clearly show the shipping label and the opening of the sealed packaging. If a defect is found but no video is provided, the request is permanently rejected.
No Direct Refunds: The store operates strictly on an exchange or store credit model. They do not send money back to your bank account or Google Pay/PhonePe.

📞 Contact Us

If you need to process a request, reach out to them directly via their official business handles:

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